
How We Handle and Protect Your Personal Information
Last updated: January 2025 | Intended market: Pakistan
This policy explains how personal information may be collected, used, retained and protected when you access our platform or services. By continuing to use the service, you acknowledge this policy. If anything is unclear, contact the customer service team, available online 24/7.
How Information Is Collected and Used
When you register or use an account, we may process the details you voluntarily provide through registration forms, account settings or customer service conversations. Technical records may also include your device information, browser type, IP address, login activity and interactions with the platform. Gameplay history, preferences, Recent items and Favorites may be used to support account features and improve your experience. Cookies or similar technologies may store limited browsing information, and available controls can usually be managed through your browser settings. Keep your login credentials confidential and change your password periodically to reduce unauthorised access risks.
Collected information may be processed to operate accounts, review account activity, support transactions, respond to customer service requests and maintain platform security. It may also help detect suspicious behaviour, improve services and deliver relevant notices or promotional updates where applicable. Information is retained only as needed for operational, security or compliance purposes. Access should remain limited to authorised functions and valid requirements rather than unrelated use.
Limited information may be processed by service providers where this is necessary to operate platform functions, support transactions, maintain technical systems or respond to valid official requests. Only information relevant to the required purpose should be disclosed. External services may apply their own privacy terms, so users should review those terms before providing information. Reasonable safeguards and access controls should be used to reduce unauthorised disclosure, misuse or loss.
Protect your account by keeping your login details confidential, choosing a strong password and changing it regularly. Activity completed with your account number and password may be treated as authorised, so never share these details. If you notice anything suspicious or need help, contact 24/7 Customer Service without delay.
You may contact Customer Service to ask questions or raise concerns about personal information linked to your account. You can also manage cookies and similar browser-based preferences through your browser settings. Before submitting any request, make sure the account details you provide are accurate and belong to you.
Account-related information may be retained while it is required to operate the service, manage account activity or address disputes. Different records may be kept for different periods where necessary. When information is no longer required, appropriate steps may be taken to remove it or prevent further use. Contact Customer Service if you have a question about information associated with your account.
xp786 may revise this privacy policy when its services, rules or privacy practices change. Updated terms take effect from the date stated with the revised policy. Please review this page from time to time so you remain aware of the current version. Continuing to use the platform after an update means the revised policy will apply to your subsequent use.
Questions and Support
For questions about this privacy policy or information connected with your account, visit the Help Center or speak with 24/7 Customer Service through online chat.
